MYCARE KIT
humana | story-telling & research | 2021
How might we facilitate the discharge experience for outpatients & family members?
MyCare Kit is the primary tool used to guide and support the full member journey. Will be received pre-admission, brought along to inpatient stay, and throughout recovery.
Edie Lynn: Journey Mapping, Design Concepts & Strategy
Kacy Lytle: Preliminary Research
Remo Remoquillo: Form Factors & Illustrations
Trysh Wahlig: Supervisor
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CONTENTS
Day of Discharge Summary
Recovery Plan
Recovery Goals
Med Reconciliation caregiver notes
This organizer/planner provides a feeling of independence and self-adequacy for member while in inpatient stay.
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CONTENTS
Tool to record preparation steps for hospital and returning home
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CONTENTS
Appointment Recording
Phone number
Appointment card will reduce frustration, confusion & help with Organization of and guidance to relevant resources.
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CONTENTS
Transportation Scheduling Card
This card will help with organization of and guidance to relevant resources as well as mitigate frustration and the stress of change.
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CONTENTS
Company Name and Basic Steps
QR Code For Website
Reduces frustration & helps members cope with the idea of compromising normalcy by organization of and guidance to relevant resources.
PROCESS
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PROCESS //
During this project, I sorted through post discharge documentation from Author and outside sources to develop 2 key journeys & touch points in the discharge process.
From there, Remo & I were able to join in zoom calls with Author by Humana members to understand the users' needs & form the design criteria / concepts.
